TSR Solutions Managed IT & security

Co-managed IT

TSR works alongside your in-house IT team through the Co-Managed Guardian package: your people keep the front line, we add the platform, the security operations and the after-hours cover.

Request a co-managed IT quote See packages

What changes for you

Your team gets its evenings back

Monitoring, patching and after-hours alerts move to TSR, so your people stop doing maintenance at night and stop burning out on the queue.

Projects stop waiting for a quiet week

With day-to-day tickets shared, your team has the hours for the initiatives that keep slipping to next quarter.

Specialist skills without specialist salaries

Security operations, cloud and Microsoft 365 engineers on call for the work your team does twice a year, without a full-time hire for each.

A second set of eyes on security

24×7 detection and response, run by TSR on TSR tooling, so a missed alert never comes down to one person being on holiday.

What's included

  • Shared help desk: your team keeps first-line support and administration, TSR takes escalations and the 24×7 on-call
  • Ticket portal and service desk reporting that both teams work from
  • 24×7 monitoring and patching of workstations, servers and the network
  • Managed detection and response, off-host log retention and DNS filtering (the Guardian security stack)
  • Security assessments: an annual 123-point IT assessment and continuous vulnerability scanning
  • Cloud and Microsoft 365 management: infrastructure, licence and cost review, performance monitoring
  • Documented environment with vaulted credentials that both teams can use
  • Quarterly business review with your IT lead and your leadership
  • vCIO strategy and roadmap sessions

How it works

From the first call to steady state.

  1. 1

    Assess

    We review your environment and how your team works today, and identify where TSR adds the most: after-hours, security, projects or all three.

  2. 2

    Agree the split

    A written responsibility matrix says who owns what: help desk tiers, admin rights, change approval and escalation paths.

  3. 3

    Integrate

    Over four to six weeks TSR tooling and documentation roll out alongside what your team already runs. Nothing is ripped out on day one.

  4. 4

    Improve

    Monthly reporting and quarterly reviews adjust the split as your team's workload and skills change.

Why TSR

1991
Serving Wisconsin businesses since
24×7
Detection and response in Guardian and Sentinel
One rate
Per user, per month. No add-on invoices inside a package

Built on

  • MicrosoftMicrosoft 365, Entra ID, Intune and Defender for Business
  • Blackpoint Cyber24×7 managed detection and response
  • NinjaOneEndpoint monitoring, patching and remote support
  • AutoElevatePrivilege management
  • HuduDocumentation and credential vaulting
  • Phin SecuritySecurity awareness training and phishing simulation

Questions we get asked

Is co-managed IT a separate package?

Yes. It is sold as Co-Managed Guardian: the same components as Guardian, with your internal IT keeping first-line support and administration. This page explains the model; the package page lists everything inside the rate.

Will TSR replace my IT staff?

No. Co-managed exists so you can keep them. Your team keeps the user relationships and the admin work; TSR carries the platform, the after-hours coverage and the specialist work.

Who do users call?

Your team, unless you decide otherwise. Users keep the number they know, your team escalates to TSR through the shared portal, and TSR's 24×7 on-call takes whatever comes in after hours.

Who has admin rights?

Both teams, on record. Your admins keep theirs, TSR's are documented and vaulted, and the responsibility matrix says who approves changes.

What does it not do?

Detection is not free remediation: cleanup beyond the immediate response is billed on time and materials. Projects such as migrations are scoped separately rather than absorbed into the monthly rate.

What happens if my IT lead leaves?

The environment is already documented with TSR and TSR already knows it, so support continues while you hire. The split can be widened in the meantime.

Request a co-managed IT quote

Tell us a little about your environment and an engineer will reply within one business day with next steps, not a brochure.

Prefer to talk? Call 262-292-2000 or email sales@tsrsolutions.com.

Or open the full quote form: Get a quote for Co-managed IT