Resource Constraints
Internal teams are overloaded with day-to-day support and can’t execute strategic projects.
TSR Solutions
Co-Managed IT Services
Enhance your internal IT team without replacing it using the combined model from Co-Managed + Co-Managed Guardian programs.
TSR Security Operations
Common Challenges We Solve
Skills Gaps
Advanced security, cloud, and compliance initiatives require expertise that is hard to staff quickly.
Team Burnout
Sustained after-hours support and incident load reduce morale and increase turnover risk.
What TSR Delivers
Shared Service Desk
TSR augments your team with responsive support and escalation coverage.
Security Operations
Co-managed endpoint, identity, and threat visibility with policy-driven controls.
Platform Expertise
Guidance for Microsoft 365, cloud operations, and infrastructure modernization.
Process Optimization
SLA design, ticket flow improvements, and measurable KPI reporting.
Project Support
Dedicated engineering support for migrations, upgrades, and strategic initiatives.
Leadership Alignment
Recurring governance with your IT leadership team to keep priorities on track.
How It Works
A structured engagement model built for minimal disruption and maximum outcomes.
Assessment
We evaluate your team capacity, current tooling, and operational gaps.
Integration
Joint operating model setup with clear ownership boundaries and escalation paths.
Optimization
Service quality and security tuning based on tickets, incidents, and recurring trends.
Continuous Improvement
Quarterly reviews to align staffing and technology with business demand.
Guardian Package Comparison
Flexible tiers designed for different organizational needs and risk profiles.
Foundation
From $140/user
Essential IT management and security
- Managed ticket portal and reporting
- Workstation and server management
- Proactive patching and maintenance
- Business-hours support (M–F 8am–6pm CT)
Guardian
From $165/user
Advanced security and 24/7 coverage
- Everything in Foundation
- 24/7 monitoring and escalation response
- Advanced endpoint and email security
- Monthly strategic IT reviews
Sentinel
Custom pricing
Enterprise security and compliance program
- Everything in Guardian
- Security program maturity support
- Compliance-focused governance
- Executive reporting and planning
85%
Reduction in critical incidents reported by co-managed clients
24/7
Coverage extension for your team
99.9%
Managed platform availability objective
2x
Faster project execution with blended teams
What Clients Say
The co-managed model gave our team room to focus on strategic work while TSR handled operational pressure points.
Scale your internal IT capability without increasing full-time headcount
Build a co-managed model that complements your team and improves service reliability.