Reactive Support Model
Internal teams spend too much time in ticket queues and not enough on strategic initiatives.
TSR Solutions
Enterprise-Grade Managed IT Services
Consolidated from MSP + Guardian offerings with proactive support, strategic leadership, and security-first operations.
TSR Security Operations
Common Challenges We Solve
Security Gaps
Patch delays, fragmented tooling, and inconsistent endpoint controls increase business risk.
Operational Complexity
Managing infrastructure, backups, vendors, and lifecycle planning without a unified framework slows growth.
What TSR Delivers
Core IT Management
Ticketing, asset lifecycle management, workstation/server administration, and network oversight.
24/7 Monitoring and Support
Help desk, on-call escalation, and proactive issue remediation for business continuity.
Advanced Security Stack
Endpoint protection, email defense, DNS filtering, and managed detection capabilities.
Strategic vCIO/vCISO Guidance
Roadmaps, budgeting, compliance alignment, and executive-level decision support.
Business Continuity
Backup, disaster recovery, and resiliency planning tuned to your uptime targets.
Compliance Support
Framework alignment and policy support for HIPAA, PCI DSS, CMMC, and related standards.
How It Works
A structured engagement model built for minimal disruption and maximum outcomes.
Baseline Assessment
We review infrastructure, risk posture, support history, and business objectives.
Onboarding & Stabilization
Tooling standardization, documentation handoff, and service transition with minimal disruption.
Optimization
Recurring service reviews, remediation priorities, and automation improvements.
Strategic Governance
Quarterly planning to align technology, security, and budget decisions.
Guardian Package Comparison
Flexible tiers designed for different organizational needs and risk profiles.
Foundation
From $140/user
Essential IT management and security
- Managed ticket portal and reporting
- Workstation and server management
- Proactive patching and maintenance
- Business-hours support (M–F 8am–6pm CT)
Guardian
From $165/user
Advanced security and 24/7 coverage
- Everything in Foundation
- 24/7 monitoring and escalation response
- Advanced endpoint and email security
- Monthly strategic IT reviews
Sentinel
Custom pricing
Enterprise security and compliance program
- Everything in Guardian
- Security program maturity support
- Compliance-focused governance
- Executive reporting and planning
99.9%
Target managed service uptime
24/7
Monitoring and escalation coverage
<15 min
Critical incident triage goal
1 Partner
Single accountable IT + security team
What Clients Say
TSR replaced a fragmented support model with a disciplined managed program that improved reliability and reduced response times.
Transform your IT operations with a security-first managed model
Get a right-sized service plan and roadmap based on your infrastructure, compliance needs, and growth goals.